In this part of the  lesson about communication students watch a video, have a discussion, learn more phrases and put them into practice. Before watching the video, students think about a few techniques to use in a difficult conversation. They also try to finish some sentences with their ideas. Then, they watch the video about difficult conversations and compare their ideas with those of the speaker. Students then discuss the tips from the video and some other points. After that, students work with more vocabulary and do a multiple choice activity. They complete the sentence with two possible phrases (e.g. chime in/interject, to put it gently/mildly, etc) and practise them by creating sentences for the situation. To wrap up the lesson, students role play different scenarios (business and general) and use the phrases from the lesson.